Alpujarra Granadina Holidays from AU$2,305

On arrival, airport conditioning and elevator were not working. As a 64 year old with arthritic ankles, I had to drag my heavy suitcase up 3 floors to my room. Air con was broken all night (as was elevator) so I sweated all night and got little sleep. Went out in morning (walking down and up stairs still to/from breakfast - great breakfast btw). Returned in the evening to be told it was fixed. But not in my room! Rude staff member insisted it was my fault for 'playing' with controls. It was eventually fixed but both AC and elevator were not working for short periods throughout my 7 day stay. In my room, one rail over the safe to hang clothes but NO cupboard space, so had to live out of a suitcase. Gap at bottom of bed so small it was necessary to climb over the bed to get to a mirror on the other side. Breakfast good. Most staff friendly except the guy I mentioned earlier. Clean and modern. Coffee in lobby from a machine but not in room. Fridge but full of stuff they want to sell you at high prices. Pool and solarium are great, despite what I have read in other reviews. Noise was not an issue for me, again despite other reviews, although I was at the back of the hotel - I can imagine that front of hotel is pretty noisy. Last moan - and I am disgusted by this: the first night, when I had to bake in the heat and couldn't use the elevator, I had a bottle of water from the fridge. They refused to let me have this for free as some sort of apology and charged me for it at the end!

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Its a beautiful property, close to the city center and the dock. We felt right at home once we arrived. Perfect for our 2 day stay for our family of four.

Hotel and rooms are stunning and everywhere spotless. The welcome gift of port was a nice touch. We also had a bottle of Cava and chocolate covered strawberries delivered to the room as we were staying for my husband’s 50th, so this was a lovely touch. The view we had wasn’t the best but views from the rooftop were special. It was great to go up to the roof for a drink at the end of each night. We used the pool on our first day and the weather was abit grey and drizzly and it felt cool not heated. There are no outdoor heaters in the bali beds etc so we didn’t spend too long there after sunset in swimwear. On a sunny day it was completely different pool felt perfect and no heaters were needed. We had waiter service to our beds, all staff very pleasant. I had a cosmo which wasn’t the best for €15 so we stuck to prosecco and beers after that. I ordered the chicken caesar salad for lunch which was lovely, highly recommend. The location is perfect a few minutes walk to anywhere you want to go. Breakfast was plentiful but croissants were not fresh and warm which was a shame and there was no nutella. Coffees were excellent. Fried eggs overcooked but poached eggs were perfect for me and omelette was nice too. Cava and orange juice were outside the restaurant so we were not sure if this was included if it was it should’ve been inside next to the juice station not completely separate. There were staff on the external doors 24hours who were very friendly and welcoming. We will be back x